Network and Hosting Services

Our services includes the following list of extensive deliverables, following best practices in IT Services Management (ITIL) and certified to ISO 27001:2005 Information Security Management. We execute our services in multi-vendor environments – Cisco, Microsoft, IBM, VMWare, Veeam, Linux

Our Managed Network and Hosting Services include:

• Managed Support Services

Implementation & service management of network infrastructure, messaging systems, and email security. Assuring technical support for Multi-vendor ICT systems components in use within customer's environment. We assume the routine operational tasks, of fault identification and remediation. It includes escalation to the local telecom, service providers, to repairs/replacement of network equipment, onsite troubleshooting of network access.

• Managed Service Desk Services

Remote desktop & end-user support - through daily, weekly, monthly ICT system health check which includes logs verification on workstations, servers and deployed security systems in a multivendor environment, we identify proactively problems. We thereon coordinate with the end-customer to implement remediation steps.

• Managed Hosting Services – dedicated and shared servers

Running Microsoft windows server, Linux, virtualised hosting; data protection services- storage & data backup; network, internet and telecom services. Change Management and Configuration Management of IT infrastructure components. We ensure that end to end tests are completed for connectivity and Internet Service access.

• Data Centre Services

Redundant power and air conditioning – right-cost environment for customer equipments. From dedicated racks, to shared rack unit space.

We pay special attention to:

• Information security at every step of our services - This is particularly important when delivering services, where privileged access to information systems containing company data, is provided to the service provider.

• IT Infrastructure Management with the customer in mind - being ISO 9001:2008 certified in terms of quality management, our customer service’s approach is to have a dedicated senior technical staff, acts as technical account management, providing weekly and on-demand reports on service delivered to the customer and ensuring the right response in terms of internal escalation is adopted.

  Through agreed service level agreements and services targets, we ensure to our client that the right technical resource is always available 24/7 to attend to support calls and lead remediation, providing reporting in terms of reason for outages to the client. We maintain a service desk to which all support calls are logged, remediated, escalated, and routed to higher management levels as needed. This service desk which uses ITIL aligned processes in terms of IT service management best practices, is rightly equipped to handle since 2005, the support calls of the client.

  The service delivered by our service center operates seamlessly with our network of partners, suppliers and downstream service providers & customer’s internal IT administration departments, providing a transparent end-customer experience, who really knows that they are being cared after.